ku9vip Terms and Conditions

1 General Introduction

ku9vip ("we", "our", "platform") provides an online entertainment and gaming service for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between ku9vip and its users.

These Terms apply to the ku9vip website, mobile version, and all associated digital services. We reserve the right to modify these Terms at any time, and continued use of the platform after updated Terms are published will be considered as your acceptance of those changes.

2 Age and Eligibility Requirements

To use the ku9vip platform, you must meet the following conditions:

• You must be 21 years of age or older ("For ages 21+ only").
• You must use the platform voluntarily and entirely of your own free will.
• You must not reside in a jurisdiction where online gaming is completely prohibited.
• Each individual may create only one account.
• ku9vip employees and their family members may not use the platform.

3 Account Verification

ku9vip may request identity verification at any time. The following documents may be required for verification:

• A copy of your National Identity Card (NID) or passport.
• Any government-approved document proving age.
• Proof of ownership of the payment method used for deposits and withdrawals.

ku9vip reserves the right to hold withdrawals until verification is complete. Providing false information may result in account termination.

4 Account Creation

You must provide accurate, complete, and up-to-date information at the time of registration. It is your responsibility to notify ku9vip immediately if any of your personal details change. Each individual may register only one account; creating multiple accounts is strictly prohibited and may result in the cancellation of all accounts and forfeiture of funds.

5 Password and Security

You are solely responsible for maintaining the security of your account. Please keep the following in mind:

• Never share your login credentials (username and password) with any third party.
• Use a strong password and change it regularly.
• If you suspect any unauthorized access to your account, notify our support team immediately.
• Using another person's account or transferring your account is strictly prohibited.

You are responsible for all activity carried out using your login credentials.

6 Deposit Policy

The following payment methods are accepted for depositing funds at ku9vip: bKash, Nagad, Rocket, and direct bank transfer.

• Minimum deposit amount: ৳100 (applicable for each method).
• Deposited funds are generally credited to the account instantly.
• Deposits must be made using a payment account registered in your name only.
• Using third-party payment accounts is strictly prohibited.

7 Withdrawal Policy

The following conditions apply for withdrawing winnings:

• Minimum withdrawal amount: ৳500.
• Standard processing time: within 15 minutes to 2 hours.
• Withdrawals will only be made to the same payment method used for the deposit.
• Withdrawals may be delayed if the verification process has not been completed.
• Withdrawals will be held if bonus wagering requirements have not been met.

If fraudulent activity is suspected, ku9vip reserves the right to hold any withdrawal request and conduct an investigation.

8 Bonus and Promotional Terms

ku9vip offers various bonuses and promotional offers. A welcome bonus of 100% on the first deposit is available up to a maximum of ৳8,000. A 20x wagering requirement applies to this bonus.

• Each bonus has its own validity period and terms, which will be stated on the offer page.
• If bonus misuse or fraudulent activity is detected, the bonus and any associated winnings will be cancelled.
• ku9vip reserves the right to modify, suspend, or cancel any bonus offer at any time.
• A promo code or bonus offer may only be used once (per person / household / device / IP address).

9 Game Play Terms

All games on ku9vip are conducted fairly and honestly. Each game has its own rules and it is the user's responsibility to read them before starting to play. If a technical error occurs in a game result, ku9vip reserves the right to cancel that round and return the bet.

• ku9vip is not responsible for losses caused by software issues or internet disconnection.
• The use of automated betting software, bots, or any other artificial means is strictly prohibited.
• Server records will be considered the final evidence in matters of game operation.

10 Sports Betting Terms

The following rules apply for betting on cricket (BPL, IPL, T20 World Cup) and other sports events:

• Bets will be accepted according to the designated betting close time before the event begins.
• If a match is cancelled or the scheduled overs are not completed, ku9vip reserves the right to make a decision regarding that bet.
• Bets placed at incorrect odds due to data errors or technical issues may be cancelled.
• Bets associated with match-fixing or any illegal activity will be cancelled.

11 Responsible Gaming Commitment

ku9vip believes in responsible gaming and is committed to ensuring player wellbeing. We provide the following tools:

• Deposit Limits: Users can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: The option to temporarily or permanently close your own account for a specified period.
• Reality Check: Regular notifications about how long you have been playing.

For more details, visit our Responsible Gaming page.

12 Prohibited Activities

Any of the following activities are strictly prohibited and may result in account cancellation and forfeiture of funds:

• Money laundering or using funds from illegal sources.
• Fraudulent activity, collusion, or game manipulation.
• Hacking, cyber attacks, or attempts to breach platform security.
• Using an account on behalf of a minor or claiming bonuses for a minor.
• Creating multiple accounts to abuse bonuses.

13 Personal Data Collection and Use

ku9vip is committed to protecting your personal information. We keep your data secure using SSL encryption and modern security technology. Your information is used only to provide services, verify identity, and comply with applicable legal obligations.

For detailed information about our data collection and use, please read our Privacy Policy.

14 Communication and Notifications

ku9vip may send important account updates, security notifications, and promotional messages to the email or phone number provided at registration. You can unsubscribe from promotional messages at any time. However, important account and security notifications cannot be turned off.

15 Complaints and Dispute Resolution

For any complaints or disputes, please contact our customer service team first. We provide 24/7 live chat support in Bengali. Our support email: [email protected]

• We will endeavour to respond to complaints as quickly as possible after they are received.
• For complex disputes, a decision will be communicated after the necessary investigation is completed.
• In disputes regarding game results, server logs and technical records will be considered the final evidence.

16 Limitation of Liability

ku9vip will not be liable in the following cases:

• Loss or inconvenience caused by third-party server or network issues.
• Loss due to problems with the user's own device or internet connection.
• Loss caused by the user's own negligence or sharing information with a third party.
• Unforeseen technical issues or force majeure circumstances.

In any circumstance, ku9vip's maximum liability will be limited to the funds available in the user's account.

17 Account Closure and Fund Management

ku9vip reserves the right to suspend or close any account at any time for any reason, particularly in the following cases:

• Violation of these Terms.
• Suspicion of fraudulent activity or money laundering.
• Extended period of account inactivity.

Legitimately earned funds (subject to bonus-related terms being met) will be returned even in the event of account closure.

18 Intellectual Property Rights

All content on the ku9vip website — logos, graphics, text, software, game interfaces, and design — is the exclusive property of or licensed to ku9vip. Copying, reproducing, distributing, or modifying this content without our prior written permission is strictly prohibited.

19 Language and Interpretation

The Bengali version of these Terms is authoritative and binding. In the event of any linguistic ambiguity, the Bengali text will serve as the standard. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain fully in effect.

20 Amendments to Terms

ku9vip reserves the right to partially or fully amend these Terms at any time. Users will be notified of significant changes via their registered email or through a notification on the platform. Continued use of the platform after updated Terms are published will be considered as automatic acceptance of the new terms.